OUR COMMITMENT TO ACCESSIBILTY:
UMG Commercial Services, Inc. (“UMG,”) (“we,” “us,” or “our”) are committed to facilitating the accessibility and usability of, respectively, https://taylorswift.com (the “Website”) and https://store.taylorswift.com (the “Web Store”) for everyone, on behalf of Taylor Nation LLC. UMG regularly monitors and maintains the Website and the Web Store, and both aim to comply with all applicable standards, including the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.1 up to Level AA (WCAG 2.1 AA). UMG is proud of its ongoing efforts to ensure that the Website and Web Store, respectively, are accessible to everyone, including platform optimization to maintain an accessible Website and Web Store.
If you experience any difficulty in accessing any part of the Website or the Web Store, please feel free to email UMG at taylorswift@umgstores.com. UMG will work with you to provide the information, item, or transaction you seek through an alternate communication method that is accessible for you consistent with applicable law (for example, through telephone support). If you have purchased a digital download you may request an accessible copy of the purchased track or album lyrics by emailing taylorswift@umgstores.com.
THIRD-PARTY SITES
Throughout the Website and Web Store, UMG may make use of different third-party websites such as YouTube and Facebook to spread news and information about UMG’s products and services. These sites, which are not controlled by UMG, may present challenges for individuals with disabilities that UMG are not able to control or remedy. Please know that these sites are not used as the sole source of (or sole vehicle for communicating) important information.
As made publicly available, here are the Accessibility Policies provided from these third-party sites:
TIPS
How to zoom into your screen:
Some people like to zoom into their screen or web browser to see content more clearly. Here are a few ways of doing this, depending on your setup:
1. On Windows, press the Windows key and plus sign (+) at the same time to zoom in. You can also use the “Magnifier” application under “Accessories”.
2. On Mac, go to “System Preferences”, open “Accessibility” and select the “Use keyboard shortcuts to zoom” box. Then reference the various keyboard shortcut options for zoom.
3. On your Apple device, tap “Settings”, then “General”, then “Accessibility”. Tap the “Zoom” button and toggle it “On”.
4. Another trick is to use “Ctrl” (“Cmd” on Mac) plus the plus (+) or minus (-) keys when you’re in a web browser.
How to change text colors or fonts on web pages:
UMG understands that sometimes you may want to change font types or colors on a web page. Most major web browsers have options to do this:
1. In Safari, select “Preferences”, “Accessibility” tab, and then check the “Never use font sizes smaller than” box and select minimum font size.
2. In Chrome, go to “Preferences,” go to the “Font size,” “Customize fonts” in other ways, or set default “Page zoom.”
3. In Internet Explorer, go to “Tools”, then “Internet Options”, on to “General”. From here, select “Colors”, “Fonts”, or “Accessibility” depending on what you would like to change.
4. In Mozilla Firefox, choose the Menu dropdown, “Preferences”, then “General”, then finally “Fonts & Colors”.
UMG recommend a mixture of settings like enlarging font size and zooming into the browser for a better experience.
How to find and use a screen reader:
“Screen readers” are text-to-speech software that allow people audible access to visual web content if they are not otherwise able to perceive that is on the screen. UMG values this capability and work to ensure that Website and Webstore content is accessible to screen readers.
Regarding screen reader options available to you, there are free options available, including NVDA for Windows and VoiceOver for Mac, though UMG also recommends JAWS for Windows. Screen readers accept input in a variety of ways, but one of the most common forms is through your keyboard. By pressing the down arrow in JAWS, for example, you are able navigate through items on the page. JAWS will also accept Braille input.
Accessibility tools on mobile devices:
Given how much we rely on our mobile devices these days, it’s important to understand how you can access the Website and Web Store on-the-go. First, VoiceOver (iOS) and TalkBack (Android) are screen readers that come built-in to most devices. To turn on VoiceOver, go to “Settings”, then “General”, to “Accessibility”, and then turn “VoiceOver” on. You can set the “Accessibility Shortcut” to “VoiceOver” from the “Accessibility” page in order to triple-click the “Home” button to toggle VoiceOver on and off. TalkBack has a similar feature.
Please also keep in mind that “Zoom”, “Magnifier”, “Color Filters”, “Reduce White Point”, and “Invert Colors” are other features and tools on iOS that you can use. These are also available through the “Accessibility Shortcut.”
