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Thanks Online Store!

Fri, Mar 16, 2012 at 7:53 PM

So last week my leather Speak Now bracelet broke, so they sent me a new bracelet but also added extra gifts! Thank you!


Love, Love, Love
-M-

Replies to This Posting

      1. TC Founder - Joined the new Taylor Connect during the preview period (Feb 2012 - May 2012)
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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 7:58 PM

    Aw that's literally the nicest thing ever!!

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 8:18 PM

    Cool! Thats so nice of them!


    Graphics made by Ours13

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 8:20 PM

    that's so nice of them! :) I was wondering who you emailed cause i ordered some stuff off the store and they forgot to send something to me and I just wanted to email them asking if they could send it to me? Thanks :)
    --------------------------------------------------------------------------------------------------------------------------------------------------------------

    ^Swiftastic13

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 8:21 PM

    wow..I had a huge mess up with a package where they left things out and know one would answer us and we had trouble because I live in Canada and we sent the package to a friend in the U.S. in plenty of time but it didn't show and then when it came it was late and missing things and just a big mess. And we had to send a blanket back because there was a big problem with the stitching in the blanket and we had to pay to ship it back and I didn't get anything for either of them.
    You're lucky! Maybe they're going to be better at customer service now instead of what I was dealing with

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 8:22 PM

    That's awesome & too sweet!
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    9.18.08 was a Fairytale!
    I was Fearless on 8.30.09!
    Long Live 10.11.11!

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 8:31 PM

    Alice13 wrote:
    that's so nice of them! :) I was wondering who you emailed cause i ordered some stuff off the store and they forgot to send something to me and I just wanted to email them asking if they could send it to me? Thanks :)
    --------------------------------------------------------------------------------------------------------------------------------------------------------------

    ^Swiftastic13

    customerservice@swiftmerch.com

    Love, Love, Love
    -M-

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 10:08 PM

    So what would happen if I sent them my glitchy Speak Now deluxe DVD?

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 10:11 PM

    gracehelaina13 wrote:
    So what would happen if I sent them my glitchy Speak Now deluxe DVD?


    They'd probably send you a new one.........and a bill for it
    __________________________________________

    "Shoot for the moon, even if you miss, you'll land among the stars" (sig under construction, stay tuned)

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 10:13 PM

    Aww, that's so nice of them! :)

    Made by ProudUKSwiftie

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 10:26 PM

    13swiftie13ds wrote:
    gracehelaina13 wrote:
    So what would happen if I sent them my glitchy Speak Now deluxe DVD?


    They'd probably send you a new one.........and a bill for it
    __________________________________________

    "Shoot for the moon, even if you miss, you'll land among the stars" (sig under construction, stay tuned)

    Really? D:

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 10:43 PM

    Austenia wrote:
    wow..I had a huge mess up with a package where they left things out and know one would answer us and we had trouble because I live in Canada and we sent the package to a friend in the U.S. in plenty of time but it didn't show and then when it came it was late and missing things and just a big mess. And we had to send a blanket back because there was a big problem with the stitching in the blanket and we had to pay to ship it back and I didn't get anything for either of them.
    You're lucky! Maybe they're going to be better at customer service now instead of what I was dealing with

    Omg! That's like what happened to me except they forgot my papyrus journal! I emailed them many times but no one replies. :( Did the customer service people change?
    --------------------------------------------------------------------------------------------------------------------------------------------------------------

    ^Swiftastic13

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 11:34 PM

    Aw! That is absolutely so, so sweet of them to do that! Taylor has the greatest staff in the world!
    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

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    RE: Thanks Online Store!

    Fri, Mar 16, 2012 at 11:40 PM

    Is that a greeting card? At first it looked huge, like a laptop sticker/cover.

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    RE: Thanks Online Store!

    Sat, Mar 17, 2012 at 4:21 AM

    TaylorSwiftFan wrote:
    Is that a greeting card? At first it looked huge, like a laptop sticker/cover.

    haha yeah it's a greeting card!

    Love, Love, Love
    -M-

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    RE: Thanks Online Store!

    Sat, Mar 17, 2012 at 7:10 AM

    aw that is so nice of them.
    just wondering, what bracelet was it that broke? a leather one or rubber one?
    -o--------------------o---------------
    ^me
    ProudUKSwiftie
    avata

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    RE: Thanks Online Store!

    Sat, Mar 17, 2012 at 7:32 AM

    They have amazing people working for Team Taylor :)
    That's really nice of them!

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    RE: Thanks Online Store!

    Sat, Mar 17, 2012 at 7:34 AM

    gracehelaina13 wrote:
    So what would happen if I sent them my glitchy Speak Now deluxe DVD?


    It might just be your DVD player? I have a couple of DVDs that won't play right in one player but play fine in another. I don't get why that happens

    Wait, didn't Speak Now come with 2 CDs? or are you talking about the Live DVD?

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    RE: Thanks Online Store!

    Sat, Mar 17, 2012 at 10:04 AM

    ^It's not the DVD player, it's just the CD. All my other DVDs work fine.
    And yes, it did. It came with the standard and then the 2nd one with the 6 other songs and the making of the Mine video and the Mine video.

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    RE: Thanks Online Store!

    Sat, Mar 17, 2012 at 10:09 AM

    gracehelaina13 wrote:
    So what would happen if I sent them my glitchy Speak Now deluxe DVD?


    If you bought it from the online store, they might replace it for you. Usually when DVDs don't work, though, it's because they have scratches on them or they somehow got dirty. As long as you didn't mess up the disk and it never worked to begin with, they might be willing to change it for a new one.
    ________________________________________________________________


    *made by glitterandsparklydresses

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    RE: Thanks Online Store!

    Sat, Mar 17, 2012 at 12:53 PM

    Alice13 wrote:
    Austenia wrote:
    wow..I had a huge mess up with a package where they left things out and know one would answer us and we had trouble because I live in Canada and we sent the package to a friend in the U.S. in plenty of time but it didn't show and then when it came it was late and missing things and just a big mess. And we had to send a blanket back because there was a big problem with the stitching in the blanket and we had to pay to ship it back and I didn't get anything for either of them.
    You're lucky! Maybe they're going to be better at customer service now instead of what I was dealing with

    Omg! That's like what happened to me except they forgot my papyrus journal! I emailed them many times but no one replies. :( Did the customer service people change?
    --------------------------------------------------------------------------------------------------------------------------------------------------------------

    ^Swiftastic13



    I hope so..because it was terrible! I'm wondering..what's the difference between a bracelet braking and a blanket having to be sent back because Taylor's face was all chunky and pushed up because they stiching was all screwed up and it was unfixable? lol
    But I really hope this mean there will be better customer service.